How to Access Support in the Lorex App

Managing your Lorex security products has never been easier, thanks to the Lorex app. Whether you need help setting up a new camera, troubleshooting an issue, or accessing user manuals, the app provides comprehensive support at your fingertips. In this article, we'll guide you through the simple steps to access support directly within the Lorex app.

Step 1: Log in to the Lorex App 

Begin by opening the Lorex app on your smartphone or tablet. If you're not already logged in, enter your credentials to access your account. The Lorex app is available for both iOS and Android devices.

Step 2: Navigate to "Get Product Support" 

Once you're logged in, tap on the icon, located in the bottom right corner of the app's home screen. This will open the settings menu where you can manage various aspects of your Lorex devices.

In the Settings menu, scroll down and tap on Get Product Support. This section of the app is your gateway to all the support resources available for your Lorex products.

Step 3: Select Your Product 

In the Support Center, you'll see a list of all your connected Lorex devices. Tap on the product you need help with. This will open a detailed support page tailored to your specific product.

Here, you can find:

• User Manuals: Download and view detailed manuals for your product.
• Troubleshooting Guides: Access step-by-step guides to resolve common issues.
• FAQs: Find answers to frequently asked questions about your device.
• Contact Support: If you need further assistance, you can directly contact Lorex support from within the app.

Step 4: Explore Additional Resources 

In addition to product-specific support, the Support Center may also provide general resources, such as tips for optimizing your security system, videos, and articles on new features and best practices.