AEX16 Series - 16-Port PoE Switch: Troubleshooting Guide

Modified on Thu, Feb 20 at 6:15 AM

This article addresses common troubleshooting issues regarding your AEX16 16-Port PoE Switch.


I need to connect power to my PoE Switch

To power on the switch, connect the AC power cord to the back of the switch and a grounded electrical outlet; the LED indicators will flash for one second during system start-up, and then the power LED will turn green.


I do not understand the LED Indicators

See the chart below for a guide on what the indicators denote:

LED Indicator Chart


My Ethernet cable does not work with my PoE Switch

Ensure that your Ethernet cable is a solid copper Ethernet cable. Your PoE switch will work with a standard Cat5e or Cat6 cable, but it is recommended to use a solid copper Ethernet cable for best performance.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Search for more topics

Still have questions?

If you still have questions or couldn’t find what you’re looking for, our support team is here to help—feel free to reach out for further assistance.

Contact Us