The following are some of the most common issues and troubleshooting tips for the Wi-Fi Chimebox.
Need to reset the Wi-Fi Chimebox
Ensure your Chimebox is plugged in and powered ON throughout the reset process.
Locate the reset button located at the side of the Wi-Fi Chimebox.
Press and hold the reset button until you hear the audio prompts.
LED Status Indicator is not flashing blue
If you don't hear a chime or if the status indicator is not flashing blue, then your phone is not connecting to the Wi-Fi Chimebox Hotspot. Reboot your Wi-Fi OR reset the Chimebox.
Not connecting to network
- Ensure your phone and Wi-Fi Chimebox are on a 2.4 GHz Wi-Fi connection.
- Ensure your video doorbell and Wi-Fi Chimebox have the latest firmware version in their device settings.
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