Wi-Fi Security Cameras - How to Troubleshoot Offline Status

If your Lorex Wi-Fi security camera appears offline in the Lorex App, this step-by-step guide will help you restore your camera's connection, verify system health, and prevent future connectivity issues.

TABLE OF CONTENTS

• Step 1: Check Camera Power
  • Confirm Power Connection
  • LED Indicator Reference
• Step 2: Verify Wi-Fi Network
  • Check Your Internet
  • Restart the Router
  • Optimize Camera Placement
• Step 3: Reconnect the Camera to the Lorex App
  • Open the Lorex App
  • Troubleshooting the App
• Optional: Perform a Camera Reset
  • Locate the Reset Button
• Step 4: Check Battery (If Applicable)
• Step 5: Check for Firmware Updates

Step 1: Check Camera Power

Confirm Power Connection

• Detach the camera from its mount and place it on a flat surface.
• Inspect the power cord and adapter for visible damage.
• Ensure both ends of the power cable are securely connected.
• Plug the adapter into a working outlet and wait for the status light to illuminate.

LED Indicator Reference

Step 2: Verify Wi-Fi Network

Check Your Internet

• Make sure your Wi-Fi network is functioning by testing with another device.
• If all devices are offline, restart your router.

Restart the Router

1. Unplug the router from power.
2. Wait 1 minute.
3. Plug it back in and allow it to fully reboot.

Optimize Camera Placement

• Ensure your camera is within 20-30 feet of the router.
• Avoid obstructions like thick walls, metal objects, or electronics like microwaves.

Step 3: Reconnect the Camera to the Lorex App

Open the Lorex App

1. Open the Lorex App on your mobile device.
2. Tap on your camera's Device Settings icon ().
3. Tap Wireless Network.
4. Select your network from the list, then enter the password, and tap Save.
   

   

Troubleshooting the App

• Update the Lorex App to the latest version.
• Restart your phone or reinstall the app if issues persist.
• Ensure Bluetooth and Location Services are enabled during setup.

Optional: Perform a Camera Reset

Locate the Reset Button

1. Use a pin or press and hold the reset button (typically on the back or base).
2. Hold for 10-15 seconds until the LED blinks rapidly.
3. Reconnect the camera using the Lorex App as if it were new.

Step 4: Check Battery (If Applicable)

For battery-powered models:

• Ensure the battery is charged.
• A drained battery can cause offline status.
• Use the Lorex App to check the battery level.

Step 5: Check for Firmware Updates

1. Open the Lorex App.
2. Tap on your camera's Device Settings icon ().
3. Tap Firmware.
   
4. View the following:
   • Current Version: Displays the firmware currently installed on your device.
   • Latest Version: Shows the newest firmware available for your device.
5. Tap Update to download and install the update.