If you're experiencing issues with your ALX27-M12W & ALX27-012 Series - Lightbulb Camera Socket Extender, follow these steps to resolve potential problems.
For additional support, check out the frequently asked questions (FAQs).
- Light Doesn’t Turn On After Installation
- The light switch might not be off during installation. Ensure the light is switched off before installation.
- The socket extender may not be screwed in securely. Double-check that the socket extender and lightbulb camera are firmly screwed in.
- There might be a compatibility issue with the smart lightbulb camera. Verify compatibility by visiting www.lorex.com/compatibility.
- Overheating or Flickering Issues
Flickering or overheating may result from an insecure connection or physical damage (cracks, wear). Make sure the socket and smart lightbulb camera are firmly screwed in and inspect the device for signs of damage. If overheating continues, cease use and contact customer support.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
