LNE95MDB, LNE95MDW, N4 Lite, Nocturnal Series - 4K IP PoE Wired Turret Security Camera: Troubleshooting Guide

Modified on Thu, Apr 10 at 10:38 AM

The following article provides some troubleshooting tips for setting up your 4K IP PoE Turret Bullet Security Camera.

For additional support, check out the FAQs.

TABLE OF CONTENTS

Need to Update Camera’s Firmware

Firmware updates for your Lorex IP camera must be provided directly by Lorex Technical Support for security reasons. Here’s how to update once you receive the firmware file:

Contact Lorex Support: Visit www.lorex.com/pages/contact to request the latest firmware for your specific camera model.
Insert Firmware File into NVR: Save the firmware file provided by support onto a USB drive. Plug the USB drive into your NVR’s USB port.
Update from the Camera Registration Page: On your NVR, go to Main Menu > Camera > Device Registration. Select the camera(s) you want to update. Choose the Update Firmware option and follow the on-screen instructions.

Make sure your NVR is connected to the internet using an Ethernet cable.
Ensure Recorder is Added to Your Lorex App:
- Open the Lorex App.
- Tap + (Add Device) and scan your NVR’s Device ID QR code.
Port Forwarding or Firewall Blockage: If you’re accessing remotely and it’s not working, check your router’s firewall or enable UPnP in the router settings.
Update NVR Firmware: An outdated recorder firmware can affect connectivity.

Ensure the PoE port or power adapter provides stable voltage (12V DC regulated).
Check the cable length and quality:
- Avoid exceeding the standard 100m cable limit (unless using ePoE).
- Try a different, shorter Ethernet cable.
Ensure the camera isn’t installed in an area with extreme temperatures (Operating Range: –40°C to +60°C / –40°F to +140°F).
Use the reset button on the camera for 10 seconds to reboot to factory settings.

Make sure the camera is plugged into the NVR (via PoE) or a 12V DC power adapter during the reset process. Do not unplug the camera while resetting.
Find the reset button compartment on the underside of the camera. Use a screwdriver to open the panel for the MicroSD slot and Reset button.
Press and hold the Reset Button for 10 seconds. The camera will reboot and restore to factory default settings.

Enable Smart Motion Detection:
- Go to Main Menu > Events > Smart Motion Plus or Person/Vehicle Detection.
Draw Detection Zones: Make sure zones are set correctly to cover the area of interest.
Check Notification Settings: Verify alerts are turned on in both the NVR and app.
Avoid Obstructions: Trees, reflections, and weather elements can reduce motion detection accuracy.

Ensure you're logged into the same Lorex account that’s linked to the NVR.
If the NVR shows as offline in the app, power cycle the NVR and check network status.
The app needs storage and network permissions enabled on your phone.

Make sure your camera is connected to a compatible Lorex NVR that supports 4K input. Check the Compatibility Chart.
The camera may take up to 1 minute to fully power on. Wait at least 2 minutes before troubleshooting.
Check connections:
- If using PoE, ensure the PoE/Ethernet cable is connected directly to the NVR or PoE switch.
- If not using PoE, use a 12V DC regulated power adapter (not included).
- If the camera is on your LAN, search for it using the NVR’s device search. Refer to your NVR’s manual for detailed instructions.
Confirm your NVR is properly connected to your TV or monitor.
There might be a problem with your extension cable. Test with another known-working PoE cable.

Avoid aiming the camera directly at light sources like the sun or street lights.
Slide the sunshade forward to reduce glare.
Consider relocating the camera.
Adjust brightness/contrast settings in the NVR. Refer to your NVR’s manual for detailed instructions on image settings.

Ensure the camera is getting enough light during daytime.
Slide the sunshade backward to allow more light in.
Adjust brightness/contrast settings in the NVR. Refer to your NVR’s manual for detailed instructions on image settings.

Night vision turns on automatically when it gets dark.
If it's still in color, the environment may be too bright for night mode to activate.

Always remove the vinyl protective film from the lens.
Clean the camera lens with a soft, dry cloth. Remove dust, dirt, spiderwebs, or water spots.
Check that your Ethernet or PoE cable length is within limits (≤100m standard, ≤600m with ePoE).

Night vision can reflect off windows or glass.
To fix this, avoid mounting the camera behind a window. Move it outdoors or angle it differently.

This camera uses an ultra-sensitive image sensor that allows it to stay in color mode even in low-light conditions.
If you prefer black & white night vision:
- On your NVR, go to Main Menu > Device > Image Settings.
- Manually switch the camera to black & white mode.
  For detailed instructions, refer to your NVR’s user manual.

Audio is only supported on specific Lorex NVRs. Check the Compatibility Chart.
This camera does not have a speaker and requires external audio devices (e.g., powered microphone/speaker).
Ensure the NVR volume is on, and your viewing device audio is turned up.
See: N883 & N884 Series: Audio Setup Guide.