Need to reset my camera
To reset your camera, press the Reset Button located on the back of the camera under the reset cover.
Need to locally record video on an SD card
Your camera has an SD card slot and can support SD cards with up to 256 Gb of storage. Refer to the article "Compatible SD Cards and Storage Sizes" for more information.
No picture / signal
- Ensure your camera is connected to a compatible NVR supporting 4K camera input. For full camera compatibility, visit the compatibility chart.
- Your camera may take up to 2 minutes to power up after being connected to the NVR.
- Ensure your camera is connected to your NVR or to your local network.
- If you are not using PoE, you must connect your camera to a 12V DC power adapter (not included).
- If your camera is connected to the LAN, you must search your network for cameras using the NVR.
Note: If connected to a LAN port without PoE, you must connect your camera to a 12V DC power adapter (not included). - Ensure your NVR is properly connected to a TV/monitor.
- There may be an issue with your extension cable run. Try a different Ethernet cable.
Picture is too bright
- Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spotlight).
- Move your camera to a different location.
- Check the brightness and contrast settings on the NVR.
- Test using the Wide Dynamic Range (WDR) setting: Camera Settings → BLC Mode → WDR.
Picture is too dark
- Check the brightness and contrast settings on the NVR.
- Enable Wide Dynamic Range (WDR): Camera Settings → BLC Mode → WDR.
Note: WDR allows the camera to compensate for changes in brightness across the enhance the picture quality of both light and dark areas.
Night vision is not working
- Night vision activates when light levels drop. The area may have too much light.
Picture is not clear
- Check your camera lens for dirt, dust, spiderwebs. Clean with a soft cloth.
- Remove the vinyl film from your camera lens once installation is complete.
- Ensure the cable run is within specified limitations:
Bright spot in video when viewing at night
Night vision reflects when pointing a camera through a window. Move your camera to a different location.
Picture is in color in dark conditions
- Your camera’s image sensor is extra sensitive to light, so it stays in color at low-light. For instructions on forcing night mode, visit lorex.com and search for "How do I make my camera switch to night mode?".
My camera warning light is not switching on automatically
- Ensure you have enabled and configured white light deterrence using a compatible NVR.
- Check that deterrence active areas and schedule are set properly.
See "N910, E910 Series: Using Your Camera's Warning Lights" for details.
Cannot turn off Smart Security Lighting
The following steps are applicable to compatible recorders using the Lorex App:
- Tap
above recorder thumbnail. - Select your camera.
- Tap the ellipses (…) in the top right.
- Tap Light Settings.
- Tap Smart Security Lighting Modes.
- Uncheck Working Mode, then tap Set.
Note: Lighting tied to smart detection will remain active. See "N910 Series: Smart Security Lighting" for more details.
My camera siren is not activating automatically
Your camera siren cannot switch on automatically. You can control it manually using a compatible Lorex NVR or app. See "Using Your Camera’s Siren" for instructions.
No audio
- Audio is only supported on Lorex NVRs. Check your camera’s compatibility chart.
- Ensure NVR volume is turned on and up.
- Enable the audio function on your camera.
- Turn up audio on your viewing device.
See "Connecting Audio Devices" for details.
Need to configure automatic alarms and camera pre-recorded messages
The following instructions refer to the N920 Recorder. Pre-recorded messages can only be configured through a recorder.
The following instructions refer to the N920 Recorder. You can only configure pre-recorded messages using a recorder.
- From the Live View display, right-click to open the Quick Menu, then click Main Menu.
- Click Events, then Event Settings. Click the Person & Vehicle tab from the side panel.
- Select a camera to configure.
- Check to enable the detection rule that you want to use.
- Select between Person or Vehicle detection types.
Note: The first two smart motion detection rules were added by default. The detection type for the two default rules cannot change and the areas can only be enabled or disabled. All details from rules added after can be changed or deleted.
- Click the Draw icon
and customize the active area for automatic alarm & camera prerecord messages:
- Name: Click to enter a custom name for the detection area.
- Draw Rule: Click-and-drag the corners of the yellow box to resize the area. To create a new bounding box, click the delete icon
to remove the current one, then click on the camera's live view image and draw a line around the area that you want to monitor. Continue to click to change the direction and then right-click to close the area. - Action: Check Appear to detect if an object of interest appears in the defined area. Check Cross to detect if an object of interest enters or crosses through the defined area. Check both to enable each type of action.
- Direction: Determine which direction an object needs to travel in order to trigger automatic deterrence. You can select Enter for movement entering the defined area, or Exit for movement exiting the defined area, or Both for both types of directions.
- Click OK when finished.
Click the Trigger icon.
Check Alarm & Camera Pre-record messages, and then click Setting.
Adjust voice prompt preferences:
- Schedule: Click Setting choose which days and times or the week to enable automatic warning lights. Click or click-and-drag along each of the red timelines to quickly add or remove time from each day's schedule in 30 minute segments.
- File: Select Alarm or any other one of the camera pre-recorded messages.
- Play Times: Choose how many times the voice prompt will play following a smart motion detection event.
- Click OK.
Click Add to create additional activate areas for automatic alarm & camera pre-record messages.
Click Apply to save changes.
Two-way talk not working
- Use the Lorex app (from NVR documentation) to activate two-way talk. Tap during Live View, speak into your device mic, then tap again to stop.
