What to Do Before Selling or Transferring Lorex Devices to a New Owner

This article applies to: Lorex Devices and the Lorex App.

If you plan to sell or transfer your Lorex devices to a new owner, please follow the steps below to ensure a smooth handover:

• Step 1: Remove the device from a Lorex Cloud Storage plan 
• Step 2: Remove the device from your Lorex App Account 
• Step 3: Factory reset the device 

These steps are essential to allow the new owner to successfully set up the devices under their own Lorex account. If these actions are not completed, the new user may encounter issues during the setup process. 

If you're the new owner and are having trouble setting up Lorex devices that were transferred to you, please reach out to the previous owner and ask them to complete the necessary steps. 

If you're the previous owner and no longer use Lorex devices, you may need to reinstall the Lorex app to complete the following steps. 

Step 1: Remove the device from a Lorex Cloud Storage plan 

Proceed with this step if the device is currently attached, or ever was attached, to a Lorex Cloud Storage plan.  

1. Go to https://cloud.lorex.com/.
2. Login using your Lorex Account credentials.
3. Open the subscription plan to which the device is/was attached to.
   
4. Click on Modify Plan.
5. Uncheck the device.
   
6. Click on Apply Changes.

Step 2: Remove the device from your Lorex App Account 

Be sure to download and save any important video footage before removing the device from your account. 

1. Open the Lorex App.
2. Tap the camera's Device Settings button [].
   
3. Scroll down and tap Remove Device.
   
4. Confirm the removal by selecting Remove Device. 

Step 3: Factory reset the device 

The reset process may vary depending on your device model. Please refer to the specific instructions for your Lorex product. 

To factory reset a Lorex device, visit: How to factory reset Lorex devices.