The following FAQ article answers many of the general questions about the Wi-Fi Chimebox.

General

What is a Wi-Fi Chimebox, and how does it work?

The Lorex Wi-Fi Chimebox is a device that wirelessly connects to a compatible Lorex video doorbell. When someone presses the doorbell, it triggers the Chimebox to sound an audible alert inside the house.

What are the benefits of adding the Lorex Wi-Fi Chimebox?

The Lorex Wi-Fi Chimebox enhances the overall functionality and convenience of your home security system. Here are some of the reasons why someone might want to buy such a device:

• Extended range of your video doorbell's notifications
• Audible alerts throughout your home
• Different ringtone options in the Lorex app
• Volume and mute controls

Can I add more than one video doorbell to the Wi-Fi Chimebox?

Yes, there is no limit for how many video doorbells you can add to the Wi-Fi Chimebox.

Can you connect one video doorbell to multiple Wi-Fi Chimeboxes?

Yes, your video doorbell can connect to multiple Wi-Fi Chimeboxes.

Can I set a different ringtone for each video doorbell linked to the Wi-Fi Chimebox?

Yes, you can assign a different ringtone to each video doorbell, making it easy to identify which one is ringing.

Can I add my own ringtones?

You can only use the pre-set ringtones provided in the Lorex app.

Which Lorex video doorbells are compatible with the Wi-Fi Chimebox?

The Wi-Fi Chimebox is designed to work with a variety of compatible Lorex video doorbells. Please refer to the Compatibility Chart for a list of compatible devices.

Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to WPA2 and WPA3 Supportive Devices.

Setup

How is the Wi-Fi Chimebox powered? Does it use batteries, or does it need to be plugged in?

The Wi-Fi Chimebox needs to be plugged into an outlet for power, and then connected to the Lorex app.

Where should I place the Wi-Fi Chimebox and how do I install it?

To ensure optimal performance, plug the Wi-Fi Chimebox into a power outlet with a strong Wi-Fi signal. Follow the instructions in the Quick Start Guide for your region to easily set it up.

What should I do if the video doorbell is not powering on?

When setting up the video doorbell in the Lorex app, select the Wi-Fi Chimebox as the chime option. Do not select "Mechanical" or "Electronic" to avoid issues with powering on the doorbell.

For additional support, refer to the article "ACCHM2 - Wi-Fi Chimebox: Troubleshooting".

Lorex App Settings

Where can I download the Lorex app?

Download the Lorex app from the App Store or Google Play Store.

How do I customize the video doorbell ringtone?

Customize the ringtone using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Linked Devices.
3. Tap Alert Tone under Doorbell Ring, choose a ringtone from the list, and tap Save.

Note: Doorbell Ring must be enabled for the Alert Tone option to be available.

4. Tap Save at the top right of the screen.

How do I decrease the volume of the Wi-Fi Chimebox?

Adjust the volume using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Chime Volume.
3. Tap your preferred Chime Volume setting, then tap Save.

How do I temporarily silence the Wi-Fi Chimebox or disable alerts?

Set a snooze schedule or turn alerts on/off using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Snooze Settings.
3. Tap the duration for the snooze or to turn alerts on/off, then tap Save.

How do I enable or disable Lorex video doorbells that are linked to the Wi-Fi Chimebox?

Enable or disable linked devices using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Linked Devices.
3. Tap to enable or to disable devices.

How can I enable audible motion detection alerts from the video doorbell on the Wi-Fi Chimebox?

Enable audible motion detection alerts using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Linked Devices.
3. Tap to enable Motion.

Note: The linked video doorbell must be enabled for the Motion option to be available.

How do I customize the video doorbell's motion detection ringtone?

Customize the ringtone using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Linked Devices.
3. Tap Alert Tone under Motion, choose a ringtone from the list, and tap Save.

Note: Motion must be enabled for the Alert Tone option to be available.

4. Tap Save at the top right of the screen.

How can I rename the Wi-Fi Chimebox?

Change the name using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Device Info and then Device Name.
3. Enter the new name and tap Save.

How do I change the Wi-Fi Chimebox password in the Lorex app?

Modify the password using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Device Info and Device Password.
3. Enter the current and new passwords, then tap Save.

How do I disable the Status LED for the Wi-Fi Chimebox?

Disable the Status LED using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap to disable the Status LED.

How do I reboot the Wi-Fi Chimebox?

Reboot the device using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Reboot Device.

How can I remove the Wi-Fi Chimebox from my account?

Remove the device using the Lorex app:

1. On the Home screen, tap the Wi-Fi Chimebox thumbnail.
2. Tap Remove Device.