ACCHM2 Series - Wi-Fi Chimebox: Frequently Asked Questions (FAQs)

Modified on Wed, Jun 11 at 3:25 PM

The ACCHM2 Series - Lorex Wi-Fi Chimebox is a great addition to your video doorbell setup. Below are answers to common questions to help you get started and get the most of our your Chimebox.

TABLE OF CONTENTS

Setup & Installation
Using the Lorex App
General

Setup & Installation

Does it run on batteries?

No. Just plug the Chimebox into a standard power outlet and connect it to Wi-Fi through the Lorex app.

Where should I place it?

Plug it into an outlet with a strong Wi-Fi signal for best performance. Follow the instructions in the installation guide for step-by-step setup.

Why isn't my doorbell turning on?

During setup in the Lorex app, make sure to select Wi-Fi Chimebox under chime type. Avoid choosing "Mechanical" or "Electronic."

Still need help? Check out the troubleshooting guide.

Using the Lorex App

Download the Lorex app from the App Store (iOS) or Google Play Store (Android).

Customize your Chimebox

Enable/Disable linked doorbells:

Open the Lorex App and tap the Chimebox.
Tap Linked Devices, then select your doorbell.
Use the check next to each device to enable or disable.

Change the ringtone:

Open the Lorex App and tap the Chimebox.
Tap Linked Devices, then select your doorbell.
Under Doorbell Ring, tap Alert Tone.
Choose a ringtone and tap Save.
Note: Doorbell Ring must be enabled for the Alert Tone option to be available.

Tap Save at the top right of the screen.

Adjust the volume:

Open the Lorex App and tap the Chimebox.
Tap Sound Settings > Chime Volume.
Pick your desired volume level and tap Save.

Note: The Chimebox offers four volume levels (Mute, Low, Medium, and High) to suit different home environments. If the chime sound isn’t reaching certain areas of your home, we recommend adding an additional Chimebox in those locations. This can help ensure you never miss a visitor, no matter where you are in the house.

Set a schedule for your Chimebox alert tone:

Open the Lorex App and tap the Chimebox.
Tap Sound Settings > Schedule.
Tap the schedule to customize:
1. Tap Repeat to choose which days of the week this schedule should apply.
2. Tap the time to set when the schedule starts and ends.
3. Tap + Add a new schedule to set more time blocks (like daytime and nighttime settings).
Tap Save.

Snooze or mute alerts:

Open the Lorex App and tap the Chimebox.
Tap Snooze Settings.
Choose how long to snooze, or toggle alerts on/off, then Save.

Enable motion alerts from the doorbell:

Open the Lorex App and tap the Chimebox.
Tap Linked Devices, then select your doorbell.
Turn on Motion alerts and tap Save.

Set motion detection ringtones:

Open the Lorex App and tap the Chimebox.
Tap Linked Devices.
Under Motion, tap Alert Tone.
Choose a tone and tap Save.
Note: Motion must be enabled for the Alert Tone option to be available.

Tap Save at the top right of the screen.

Other Settings

Update the firmware:
When a firmware update is available a red dot will appear next to Firmware in Device Settings.

Open the Lorex App and tap the Chimebox.
Tap Firmware.
View the following:
1. Current Version: Displays the firmware currently installed on your device.
2. Latest Version: Shows the newest firmware available for your device.
Tap Update to download and install the update.

Change Wireless Network:

Open the Lorex App and tap the Chimebox.
Tap Wireless Network, then select your network, enter the password, and then Save.

Enable Offline Notifications:

Send a push notification when a device goes offline or is disconnected from the network.

Open the Lorex App and tap the Chimebox.
Tap Notifications, then Offline Notifications.

Rename the Chimebox:

Open the Lorex App and tap the Chimebox.
Go to Device Info > Device Name, enter a new name, then tap Save.

Change the Chimebox password:

Open the Lorex App and tap the Chimebox.
Go to Device Info > Device Password, enter the current and new passwords, and tap Save.

Turn off the Status LED:

Open the Lorex App and tap the Chimebox.
Disable the Status LED.

Reboot the Chimebox:

Open the Lorex App and tap the Chimebox.
Tap Reboot Device.

Remove the Chimebox from your account:

Open the Lorex App and tap the Chimebox.
Tap Remove Device.

General

What is the Lorex Wi-Fi Chimebox?

The Wi-Fi Chimebox is a wireless device that works with compatible Lorex video doorbells. When someone presses your doorbell, the Chimebox plays a sound inside your home - just like a traditional doorbell, but smarter and more flexible.

Why should I use one?

Here are the top reasons to add a Chimebox to your setup:

Hear the doorbell alerts anywhere in your home.
Choose from different ringtones using the Lorex app.
Control the volume or temporarily mute it.
Set custom tones for different doorbells.
Add multiple Chimeboxes or doorbells as needed.

Can I connect multiple doorbells to one Chimebox?

Yes! There's no limit. You can add as many video doorbells as you want.

Can one doorbell work with multiple Chimeboxes?

Yes! You can place multiple Chimeboxes throughout your home to make sure you hear alerts wherever you are.

Can I set a different ringtones for each video doorbell?

Yes! Pick a unique tone for each one to know exactly which doorbell was pressed.

Can I upload my own ringtones?

Not at this time. You can only choose from the preloaded tones in the Lorex App.

Which video doorbells are compatible?

The Chimebox works with several Lorex video doorbells. Check the Compatibility Chart for a complete list.

Does my device support WPA2 or WPA3?

Your device supports Wi-Fi Protected Access 2 (WPA2) which is the industry standard security protocol for Wi-Fi networks. WPA2 offers security against unauthorized access and data interception and is supported by most Wi-Fi routers including those that support both WPA2 and WPA3. It employs Advanced Encryption Standard (AES), an encryption mechanism, which secures communication between your camera and Wi-Fi network to keep transmitted data confidential. For information on which devices support WPA2 and which devices support WPA3, please refer to WPA2 and WPA3 Supportive Devices.