W482CAD Series - 2K Wi-Fi Camera: Troubleshooting Guide

The following are some of the most common issues and troubleshooting tips for the W482CAD Series - 2K Wi-Fi Camera with Smart Deterrence.

TABLE OF CONTENTS

• How to Reset Your Camera
• No Chime/Flashing Green Light or Camera Not Connecting to Wi-Fi
• Camera Image Is Not Clear (Blurry or Foggy)
• Night Vision Looks Strange
• Audio Not Working
• Forgot Camera Password
• How to Change Camera Password in the Lorex App
• Forgot Lorex App Account Password
• General Troubleshooting Tips

How to Reset Your Camera

Before you begin, ensure your camera is plugged in and powered ON during the reset process.

1. Find the reset button located on the side of the camera.
2. Press and hold the reset button for 10 seconds until you hear a chime.
3. Check the LED status light:
   1. Flashing green light = Reset successful.
   2. Solid green light = Reset failed. Repeat the steps above.

Camera Not Connecting to Wi-Fi

If your camera doesn't chime or show a flashing green light, it may not be connecting to your Wi-Fi. Try this:

1. Verify Wi-Fi Compatibility
   • Dual-Band Support: Your Lorex camera supports both 2.4GHz and 5GHz Wi-Fi networks.
     • For devices/customers in Canada: 5GHz networks will have limitations in Canada due to Industry Canada (IC) regulations; 3 of the 4 bands need to be disabled, as a result you may experience connectivity issues on the 5GHz frequency.
2. Check Signal Strength
   • Move the camera closer to the router.
   • Ensure the camera is within reasonable range of your router. Thick walls and electronic devices can interfere with the signal.
   • Consider using a Wi-Fi extender or mesh network to improve coverage in areas with weak signals.
   • Signal strength should be at least 70% at the camera's location.
3. Restart Devices
   1. Router: Restart your Wi-Fi router to refresh the network connection.
   2. Camera: Unplug the camera, wait 30 seconds, then plug it back in.
4. Verify Network Credentials
   • Double-check that you're entering the correct Wi-Fi password.
   • Avoid special characters in your Wi-Fi network name (SSID) and password, as they can sometimes cause connectivity issues.
5. Reconnect in the Lorex App
   1. Open the Lorex App.
   2. Go to Device Settings > Wireless Network.
   3. Select your network and re-enter your password.
6. Disable MAC filtering
   • If your router has MAC address filtering enabled, ensure your camera's MAC address is added to the allowed list or disable the filtering temporarily.
7. Refer to the guide Wi-Fi Security Cameras - How to Troubleshoot Offline Status.

Camera Image Is Not Clear (Blurry or Foggy)

• Check the camera lens for dirt, dust, and spiderwebs. Clean the lens with a soft, clean cloth.
• Remove the vinyl cover if still on the lens.

Night Vision Looks Strange

• Ensure the camera is not behind glass.
• Avoid pointing it directly at bright lights.
• Clean the infrared (IR) LEDs around the lens with a soft, clean cloth.

Audio Not Working

1. Open the Lorex App.
2. Tap your camera to start Live View.
3. Tap Talk to speak. Tap again to listen.

Still no sound?

• Ensure microphone and speaker access is enabled in your phone settings.
• Check if audio is muted in the camera's live view.

Forgot Camera Password

Follow the Resetting Your Camera steps above.

How to Change Camera Password in the Lorex App

1. Go to Device Settings (•••) > Device Password.
2. Enter your current password, then a new one.
   Password must be 8-32 characters, with letters, numbers, and symbols. 
3. Tap Save.

Forgot Lorex App Account Password

1. On the app login screen, tap Forgot password? 
2. Follow the in-app steps to reset your account.

General Troubleshooting Tips

• Ensure the Lorex App is updated to the latest version.
• Confirm your device meets the minimum system requirements.
• Check your internet speed, a minimum upload speed of 2 Mbps per camera is recommended.
• Verify all power cables are securely connected.
• Power cycle the camera and router by unplugging them for 30 seconds, then plugging them back in.