Lorex App - Troubleshooting

Modified on Tue, Apr 22 at 3:58 PM

Note: If you have product specific issues, Please refer to that product's Troubleshooting Guide.

I cannot connect my camera to the Lorex App

If you are experiencing issues connecting to the Lorex app, it is recommended to reset your camera and check the following:

Ensure that your camera is close to your Wi-Fi router.
Ensure that your phone is connected to the proper Wi-Fi network.
Ensure that your camera is properly plugged in, charged, or has working batteries.
Ensure your camera is in hotspot mode if applicable.

I need to find support in the Lorex App

To find support in the Lorex app, please read How to Access Support in the Lorex App.

"No Recordings" Error

You either do not have a microSD card inserted or your microSD card is full. Format the microSD card to delete old recordings and free up space.

Note: Formatting the storage will delete all existing footage. Be sure to save any important videos elsewhere before formatting.

Open the Lorex App.
Tap the device settings button [] next to the smart lightbulb camera.
Tap Device Storage.

Tap the full > arrow.
Select Formatting Storage to erase all data and free up space for new recordings.

"Oh, Something Went Wrong" Error

This error occurs when the live view cannot load, and usually occurs when there is poor Wi-Fi signal or network. This can be mediated by resetting the Wi-Fi network and keeping your camera as close to the router as possible. It is also recommended to restart your camera to restart its network connection.

I received a notification from outside of my chosen Motion Zones

This means that you have set up your Smart Motion Zone incorrectly. This can only be fixed on your recorder. Please refer to your recorder’s manual for information on setting up your Smart Motion Zones.

I would like to manage the amount of battery life the Lorex app uses (Android only)

Launch the Settings App.
Tap Apps > Lorex App > under Usage tap Battery.
Select Unrestricted, Optimized, or Restricted to decide how often the Lorex app will run in the background of your phone.

https://help.lorex.com/support/solutions/articles/72000640822-how-to-access-support-in-the-lorex-app