Lorex App - Troubleshooting

Modified on Mon, Apr 14 at 1:22 PM

Note: If you have product specific issues, Please refer to that product's Troubleshooting Guide.

I cannot connect my camera to the Lorex App

If you are experiencing issues connecting to the Lorex app, it is recommended to reset your camera and check the following:

Ensure that your camera is close to your Wi-Fi router.
Ensure that your phone is connected to the proper Wi-Fi network.
Ensure that your camera is properly plugged in, charged, or has working batteries.
Ensure your camera is in hotspot mode if applicable.

To find support in the Lorex app, please read How to Access Support in the Lorex App.

Launch the Settings App.
Tap Apps > Lorex App > under Usage tap Battery.
Select Unrestricted, Optimized, or Restricted to decide how often the Lorex app will run in the background of your phone.