The following article answers frequently asked questions about your E920SD IP Wired Security Camera.
Can my camera be mounted outdoors?
Yes. Ensure the mounting surface can support at least 3 times your camera's weight - (4.86 lb / 2.21 kg). Please note that if you are adding an accessory to your camera, you must ensure the wall can support three times the total weight of the camera and the accessory.
How can I optimize the placement of my camera?
Here are some strategic camera placement tips to ensure optimal coverage.
Entry Points: Install your camera near entry points such as doors, windows, or gates. This helps capture clear footage of individuals entering or exiting the premises.
Perimeter Coverage: Place your camera along the perimeter of your property to monitor the entire surrounding area. This can deter potential intruders and provide comprehensive surveillance.
High Traffic Areas: Focus on areas with high foot traffic or valuable assets. This could include driveways, walkways, parking lots, or outdoor storage areas.
Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles like trees or structures that could obstruct your camera's view. These obstructions can also reduce the nighttime view range.
Consider Lighting Conditions: Be mindful of lighting conditions, ensuring your camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.
Camera Height: Install your camera at an optimal height to deter tampering while providing a clear view. A recommended height is typically around 10 feet above ground level.
Camera Tilt and Angle: Tilt your camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.
Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing your camera directly into neighboring properties.
How do I install my camera?
How do I connect my camera to an NVR?
- Unpackage your NVR and cameras.
- Plug your NVR and its power supply into the wall to power your NVR on.
Note: Certain recorders require you to use their power switch on the back panel to power on. - Use the Ethernet Extension Cable to connect to your NVR's PoE ports.
- Connect the other end of the Ethernet Extension Cable to your camera.
- Wait 2-5 minutes for your camera to boot up and your NVR to connect to your camera.
If my camera is installed upside down, can I rotate the camera feed?
Yes, if you enable Image Rotation:
The following steps are applicable to compatible recorders that use the Lorex App.
- Tap
above the recorder's thumbnail. - Select your camera.
- Tap the ellipses (...) in the top right corner of the app.
- Tap
to enable Image Rotation.
How do I maintain my camera?
Periodically check and clean your camera dome cover to maintain image quality. Ensure that the camera remains securely mounted and hasn't been shifted due to weather or tampering.
How do I configure automatic alarms and camera pre-recorded messages
The following instructions refer to the N920 Recorder. You can only configure pre-recorded messages using a recorder.
- From the Live View display, right-click to open the Quick Menu, then click Main Menu.
- Click Events, then Event Settings. Click the Person & Vehicle tab from the side panel.
- Select a camera to configure.
- Check to enable the detection rule that you want to use.
- Select between Person or Vehicle detection types.
Note: The first two smart motion detection rules were added by default. The detection type for the two default rules cannot change and the areas can only be enabled or disabled. All details from rules added after can be changed or deleted.
Click the Draw icon 
and customize the active area for automatic alarm & camera prerecord messages:
- Name: Click to enter a custom name for the detection area.
- Draw Rule: Click-and-drag the corners of the yellow box to resize the area. To create a new bounding box, click the delete icon
to remove the current one, then click on the camera's live view image and draw a line around the area that you want to monitor. Continue to click to change the direction and then right-click to close the area. - Action: Check Appear to detect if an object of interest appears in the defined area. Check Cross to detect if an object of interest enters or crosses through the defined area. Check both to enable each type of action.
- Direction: Determine which direction an object needs to travel in order to trigger automatic deterrence. You can select Enter for movement entering the defined area, or Exit for movement exiting the defined area, or Both for both types of directions.
- Click OK when finished.
Click the Trigger icon. 
Check Alarm & Camera Pre-record messages, and then click Setting.
Adjust voice prompt preferences:
- Schedule: Click Setting choose which days and times or the week to enable automatic warning lights. Click or click-and-drag along each of the red timelines to quickly add or remove time from each day's schedule in 30-minute segments.
- File: Select Alarm or any other one of the camera pre-recorded messages.
- Play Times: Choose how many times the voice prompt will play following a smart motion detection event.
- Click OK.
Click Add to create additional activate areas for automatic alarm & camera pre-record messages.
Click Apply to save changes.
How do I customize Motion Zones™?
Motion Zones™ allows you to customize your camera's motion detection region. The following steps are applicable to compatible recorders that use the Lorex App.
- Tap
above the recorder's thumbnail. - Select your camera.
- Tap the ellipses (...) in the top right corner of the app.
- Tap Motion Detection Settings.
- Tap Motion Zones™.
- Tap the Motion Zones™ to set up the detection area. (Only general motion zones can be set here.)
To configure Smart Motion Zones, you must use your NVR. Please refer to the following articles:
How do I change the viewing resolution to SD or HD?
SD and HD are the possible viewing resolutions for your camera. SD refers to lower resolution (better for slow internet). HD is higher definition. Steps are applicable to compatible recorders that use the Lorex App.
- Tap
above the recorder's thumbnail. - Select your camera.
- Tap the SD button in the live view bar.
- Select the resolution you would like to use.
How do I enable my camera's siren?
The following steps are applicable to compatible recorders that use the Lorex App.
- Tap
above the recorder's thumbnail. - Select your camera.
- Select the Siren button.
- A popup will confirm. Select OK.
- The siren will sound for 10 seconds. Tap again to stop.
Please read N920, E920 Series: Using Your Camera's Siren for more information.
How do I enable Two-Way Talk?
Use the Lorex app (specified in your NVR documentation) to activate two-way talk. Tap Talk from your camera's Liveview, then speak into your phone’s microphone. Tap again to stop.
How do I play Quick Responses?
From your camera's Liveview: Tap the Response button, then tap a response from the list to play it from your camera.
How do I create custom Quick Responses?
Steps for compatible recorders:
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Tap the ellipses (...).
- Tap Quick Responses.
- Tap + and record your response.
- Name it and save.
- Tap it from the list to play.
How do I access the events Timeline?
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Tap Timeline.
- Scroll to view events.
How do I record audio with my camera?
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Tap the ellipses (...).
- Tap the slider icon to enable Audio Recording.
How do I set the Warning Light and Smart Security Lighting to activate with smart motion?
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Tap the ellipses (...).
- Tap Light Settings.
- Tap Activate Light on Smart Motion.
- Select the smart detection type.
- Enable Deterrence Light and/or Smart Security Lighting.
- Save changes.
Note: Only Smart Motion Detection activates Smart Security Lighting.
How do I turn off the Smart Security Lighting (Color LED Band)?
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Tap the ellipses (...).
- Tap Light Settings.
- Tap Smart Security Lighting Modes.
- Uncheck Working Mode and save.
When all modes are off, Smart Security Lighting is disabled. For recorder-based setup, see N920 Series: Smart Security Lighting.
How do I customize the Smart Security Lighting?
See N920 Series: Smart Security Lighting for details.
How do I take a snapshot of the live view?
- Tap the gear icon above the recorder's thumbnail.
- Select your camera.
- Select Snapshot. A sound will play and a snapshot is taken.
- Tap the preview thumbnail to view past snapshots.
- Select a snapshot and tap Save.
What is the maximum SD Card storage size that my camera can support?
Your camera can support SD cards with up to 256 Gb. Refer to the article "Compatible SD Cards and Storage Sizes" for more information.
Can all four E920SD cameras playback simultaneously in the Main Stream (M) via my 4K+ Recorder?
No, the 4K+ recorder cannot playback four 12MP cameras simultaneously in Main Stream (M). The recorder can playback two of the E920SD cameras at the same time in the Main Stream (M), and the other two cameras will switch to playback in the Sub Stream (S).
What does "4K" resolution mean for my camera?
"4K" refers to your camera's ultra-high resolution of approximately 4,000 pixels horizontally. This high resolution, also known as Ultra High Definition (UHD), provides significantly sharper and more detailed images compared to lower resolution cameras. 4K cameras are often used in security systems where enhanced clarity and precision are crucial for identifying people, objects, or details in the captured video.
What is IP video transmission?
IP video transmission involves using the Internet Protocol (IP) to send digital video data over an Ethernet network. This enables remote access, maintains video quality, provides flexibility in camera placement, and supports advanced features and high resolutions. IP cameras have unique addresses, allowing them to communicate on a network, and the system is easily scalable for various surveillance setups.
What is the weight of my camera?
The weight of the camera is 1.62 lbs / 0.735 kg.
Is my camera suitable for outdoor use, and what level of weather resistance does it offer?
Your camera has an environmental rating of IP67. This signifies excellent protection against dust, and water. Therefore, it is well-suited for outdoor use in various weather conditions.
What is the operating temperature?
-22 °F ~ 140 °F / -30 °C ~ 60 °C
Which recorders work with my camera?
Check the Compatibility Chart to see which recorders work with your E920SD Wired Turret Camera.
Is there a mobile app for remote monitoring, and is it compatible with both iOS and Android?
Yes, Lorex cameras enable remote access and monitoring via the Lorex NVR's app, which is accessible on both iOS and Android.
How do I gain remote access of my security system?
- Connect your camera to your recorder.
- Connect your recorder to your network.
- Download the corresponding app for your recorder.
- Add your recorder to the app, and you're ready for remote access.
Does my camera have Color Night Vision, and how does it work?
Yes. Color Night Vision allows your camera to capture and display color video footage in low-light conditions. Traditional night vision relies on infrared (IR), which captures images in black and white. Color Night Vision adds low-light sensors and enhanced algorithms to preserve color in minimal light, providing more detail compared to standard night vision.
What is the IR Night Vision range?
49ft (15m) for complete darkness and 69ft (21m) in regular conditions
What is Smart Motion Detection?
Smart Motion Detection uses advanced algorithms to recognize and differentiate between motion types. It reduces false alarms by distinguishing meaningful events, allows users to define zones, and includes person, face, face mask, animal, and vehicle detection.
Does my camera have a built-in microphone for audio recording?
Yes.
Does my camera support two-way audio?
Yes.
Are there different recording modes available?
Yes, you can customize your camera's recording schedule using the recorder. To find instructions on accessing the recording schedule, refer to your recorder's manual on the product support page.
How do I playback recordings?
Stored footage on the recorder can be accessed remotely using the compatible app or on the recorder itself. Refer to your recorder's manual for playback instructions.
What storage does my camera offer?
- Built-in SD Card Slot: A microSD card can be used for local recording. Data is accessed through the camera in a browser, but not uploaded to the NVR or cloud.
- Recorder Storage: The primary option is the Network Video Recorder (NVR). It manages and stores video data from multiple cameras with capacities ranging from terabytes to multiple terabytes, depending on the model.
How do I activate the Siren and Warning lights on all of my cameras simultaneously?
Activate all Siren and Warning Lights on all cameras via your recorder (Panic Button).
Hold the info/panic button for 3 seconds to activate sirens and warning lights on all deterrence cameras; they deactivate after 10 seconds.
Can I integrate my camera with a smart home system?
Integration depends on your recorder. Check your recorder's spec sheet to confirm compatibility with Google Home, Amazon Alexa, etc.
Does my camera support Motion Detection?
Yes. Refer to N920 Series Motion Detection Guide for information on configuring motion detection with your NVR.
Does my camera support Person Detection?
Yes. Refer to N920 Series Person & Vehicle Detection Guide for information on configuring person detection with your NVR .
Does my camera support Vehicle Detection?
Yes. Refer to N920 Series Person & Vehicle Detection Guide for information on configuring vehicle detection with your NVR .
