FL301 Series - 2K Floodlight Wi-Fi Security Camera - Troubleshooting Guide

Modified on Mon, Sep 1 at 11:07 PM

If your FL301 Series - 2K Floodlight Wi-Fi Camera isn’t working as expected, use this guide to quickly fix the most common issues.

TABLE OF CONTENTS

Floodlight Camera Won’t Power On

Make sure the power cable is fully inserted. The connection should feel snug for waterproofing.
Test the outlet with another device to confirm it’s working.
The camera only operates between -4°F to 122°F (-20°C to 50°C). If outside this range, bring it back into range.

Confirm the camera is powered on (check the LED status light).
On your phone, make sure Wi-Fi and Location permissions are enabled for the Lorex Connect app.
During setup, your phone must connect to the camera’s hotspot. Tap Join when prompted, or connect manually in your phone’s Wi-Fi settings.

Re-enter your Wi-Fi password carefully.
This camera supports 2.4 GHz only. Make sure your router’s 2.4 GHz band is enabled.
Check Wi-Fi signal strength under Device settings > Device info > Signal strength. Move the camera closer to the router or use a Wi-Fi extender if needed.

Tip: If the camera is unresponsive, turn the power off for 10 seconds, then back on. Wait for the LED to return before retrying.

In the app, go to Device settings > Detection settings and make sure Motion or Person detection is enabled.
Check Device settings > Light settings > Light activation and select All Motion or Person. Adjust sensitivity and duration if needed.
If trying to activate lights manually, tap the Light button on the camera thumbnail or in Live View.
Person detection range is up to 23 ft (7 m). Reposition the camera if detection distance is exceeded.
If the camera is in a group, remember that Group light settings override individual device settings.

Clear anything blocking the IR LEDs.
Avoid pointing the camera at windows or shiny surfaces.
The night vision range is up to 26 ft (8 m). Adjust the camera angle for best results.

In the app, go to Device settings > Audio settings and:
- Increase Microphone sensitivity if sound is too low.
- Increase Speaker volume if playback is too quiet.
Make sure Audio recording is enabled (check local laws before recording).
Remove anything blocking the microphone.

In the app, go to Device settings > Detection settings and make sure Motion or Person detection is turned on.
Check Motion zones under Detection settings > Motion zones. Redraw or resize zones to cover the right area.
Increase sensitivity if alerts are too few.
For thumbnails in alerts, enable Event and notification images under Device settings > Notifications and alerts.

Power off the camera and reinsert the card until it clicks.
Make sure the card is formatted to FAT32. You can format it in the app under Device settings > Storage.
Use a supported card (up to 256 GB, V10).
If the card is detected but not recording, check available storage under Storage and format if needed.

The small LED on your camera shows its status:

Solid Red	This means your floodlight camera is on but hasn't been set up or connected to the Lorex Cloud yet.
Solid Red (while resetting)	This means a factory reset is in progress.
Flashing Green	This means your floodlight camera is ready to set up or is connecting to the Lorex Cloud.
Flashing Red	This means your floodlight camera is connected to Wi-Fi but can't reach the internet. Check your router or modem.
Solid Green	This means your floodlight camera is working normally. (You can turn the light off in the Lorex Connect app if you prefer.)
Flashing Red & Green	This means a firmware update is in progress. Keep the floodlight camera powered on until it finishes.

Tip: You can always view or update settings in the Lorex Connect app. For detailed instructions, see the App Guide.