W891UA Series - 4K Dual-Lens Wi-Fi Security Camera - Frequently Asked Questions (FAQs)

Modified on Thu, Jun 26 at 11:09 AM

The following FAQ article answers many of the general questions about the W891UA Series - 4K Dual-Lens Wi-Fi Security Camera. For additional support, check out the Installation Guide, Smart Security Lighting setup, or Troubleshooting Guide.

TABLE OF CONTENTS

Installation & Setup
Lorex App
General

Installation & Setup

How do I reset the camera?

Resetting the camera can resolve most common issues.

Keep the camera plugged in and powered on.
Use a Phillips screwdriver to remove the Reset/MicroSD cover.
If needed, unmount or adjust the camera to access the reset button.
Use a pin or paperclip to gently press and hold the reset button for 10 seconds.
Release the button when you hear an audio prompt and see a flashing green light.

If the light stays solid green, repeat the reset.

Never use metal tools like screwdrivers to press the reset button - it can damage the device.

How do I power on the camera?

To power on the camera:

Connect the included USB cable to the provided power adapter.
Plug the adapter into a wall outlet.
The camera will power on, indicated by the Smart Security Light and a startup sound.

Caution: Always use the included power adapter. Avoid using USB ports on other devices.

How do I mount and position the camera?

Follow these best practices for mounting and positioning:

Height: About 10 ft (3 m) above ground
Angle: Tilt between 15–30° downward
Distance: Place 22–65 ft (7–20 m) from the monitoring area

Install the camera in a wide, open area with your Wi-Fi router near and secure the cable to prevent tampering.

For step-by-step guidance, watch the Installation Video or use the Installation Guide.

What do the Smart Security LED colors mean?

Status	Description
Solid Green	Operating properly
Flashing Green	Ready to connect to Wi-Fi
Solid Red	Resetting in progress
Flashing Red	Wi-Fi connection failed
Flashing Red/Green	Firmware updating

Lorex App

How do I connect the camera to the Lorex App?

Connect your camera to the Lorex App to view live footage and access settings:

Download the Lorex App from the App Store or Google Play.
Log in or create an account.
Tap Add Device and scan your camera's QR code.
Follow the prompts to connect to a 2.4GHz or 5GHz Wi-Fi network.

In Canada, 5GHz networks may have limitations. Use 2.4GHz for better reliability.

Why isn't the camera connecting to the app?

Try these troubleshooting steps:

Use 2.4GHz instead of 5GHz if needed
Move the router closer to the camera
Avoid interference (microwaves, thick walls)
Restart the router to refresh the signal
Switch to a less congested Wi-Fi channel
Use a Wi-Fi extender
Reset the camera and try setup again

How do I enable motion detection and smart alerts?

Lorex cameras detect motion in two ways:

Motion Detection: Detects any movement (trees, animals, people, etc.)
Smart Detection: Uses AI to detect people, vehicles, animals, and packages

To set up:

Tap your camera's Device Settings icon.
Go to Motion Detection Settings.
Enable Motion Detection.
Tap Smart Detection Settings.
Enable the detection types you want (e.g. Person, Vehicle).
You're done! The camera will now notify you only for the types you've selected.

If Motion Detection is disabled, smart alerts will also be disabled.

Tip: Use Motion Zones to narrow down where detection happens, so you don’t get alerts for every car driving by.

How do I customize Motion Zones?

Motion Zones help reduce false alerts by focusing detection on specific areas.

Tap your camera's Device Settings icon.
Go to Motion Detection Settings > Motion Zones.
Select the type of zone to customize:
- General Motion Zone
- Person Motion Zone
- Vehicle Motion Zone
- Animal Motion Zone
- Package Motion Zone
- Package Removed Motion Zone
Resize, reposition, or draw zones as needed using the screen tools.

General Motion Zone

Use the grid overlay to select areas where motion will be detected.
Tap grid squares to activate (blue) or deactivate (unselected).
Zone Management Tools:
- Erase: Remove specific grid boxes.
- Invert: Switch between selected and unselected areas.
- Clear: Reset the entire grid.

Smart Motion Zones (Person, vehicle, animal, package detected or removed)

Tap the corner anchors of the motion zone box to resize or move it as needed.
Adjust the zone to focus on specific areas for person or vehicle detection.
Zone Management Tools:
- Clear: Remove all zones.
- Reset: Return to default zone settings.
- Add: Create an additional motion zone.
- Delete: Remove a specific motion zone.

How do I enable lighting when motion is detected?

Set up lighting to automatically turn on when smart motion is detected.

Tap your camera's Device Settings icon .
Go to Light Settings > Activate Light on Smart Motion.
Choose which detection types trigger lighting (e.g., Person).
Enable Deterrence Light and/or Smart Security Lighting.

Customize lighting:

Light color: Choose a color or use the rainbow selector
Light mode: Solid or Flashing
Light brightness: 1–5
Light duration: Auto up to 3 minutes
Light schedule: Set times/days when lighting should be active. Tap to customize:
- Repeat: Select which weekdays to apply the schedule.
- Time: Set the time period for the siren to activate.
- +Add New Schedule: Add multiple time periods for the same day.
- Tap Save.
Tap Save when finished.

How do I disable Smart Security Lighting?

Tap your camera's Device Settings icon.
Go to Light Settings > Smart Security Lighting Modes.
Uncheck Working Mode, then tap Set.

This only turns off always-on lighting. Motion-triggered lights still work if enabled.

How do I customize the Smart Security Lighting?

Refer to the full Smart Security Lighting setup instructions.

How do I enable the siren when motion is detected?

Enable auto-response sirens for added deterrence

Tap your camera's Device Settings icon.
Go to Siren Settings > Activate Siren on Motion.
Enable Activate Siren on Motion.

How do I customize notifications?

Manage how and when you receive alerts.

Tap your camera's Device Settings icon .
Go to Notifications.

Options:

Alert Notifications: Enable or disablealerts.
Notification Schedule: Choose specific alert hours.
Alert and Event Thumbnails: Include images in alerts for preview.

How do I update the firmware?

When available, you'll see a yellow firmware button in Live View or a red dot indicator in Device Settings.

How update:

Tap your camera's Device Settings icon.
Go to Firmware.
View current and latest versions.
Tap Update to install.

How do I enable sound detection?

The Sound Detection Settings lets you control how easily the camera detects sound.

Tap your camera's Device Settings icon.
Go to Sound Detection Settings.
EnableSound Detection.
Tap Sound Sensitivity and adjust sensitivity from 50dB to 90dB.

How do I customize video settings?

Tap your camera's Device Settings icon.
Go to Video Settings.
Adjust:
- HDR (High Dynamic Range): Enhances video clarity in areas with extreme brightness or darkness.
- Video Aspect Ratio: Choose 16:9 or 20:9.
- Video Quality:High (4K), Medium (2K), Low (1080p)

How do I adjust speaker and microphone volume (2-Way Talk)?

Tap your camera's Device Settings icon.
Go to Sound Settings.
Adjust Speaker Volume and Microphone Volume from 0–5.
- Tap Save to apply.

What if storage is full?

Tap your camera's Device Settings icon.
Go to Device Storage.
If the storage is full:
1. Tap the full > arrow.
2. Select Formatting Storage to erase all data and free up space for new recordings.
  Formatting deletes all stored footage. Save important videos beforehand.

How do I enable Color Night Vision?

Tap your camera's Device Settings icon .
Disable Auto Night Vision to force Color mode.
Ambient light is required.

To enable Color Night Vision Booster during motion:

Go to Light Settings > Activate Light on Smart Motion.
Enable Color Night Vision Booster.

How do I reduce unwanted notifications?

You may find that the camera is triggering frequently and sending too many event notifications. Refer to the article Lorex App - Reduce Unwanted Alerts from Wi-Fi Security Cameras for a few troubleshooting tips to help reduce false alerts.

How do I use Quick Responses?

To play:

From your camera's Live View: Tap the Response button , then choose a message.

To record a custom message:

Tap your camera's Device Settings icon.
Go to Quick Responses.
Tap [+] to create a new one.
Press and hold the record button to record your message, then release to stop.
Tap the play button to listen or the delete button to re-record.
When satisfied, tap Next.
Name your message and tap Save.
Tap Quick Responses Cycle to choose repeat settings.

How do I enable the Object Bounding Box?

Tap your camera's Device Settings icon .
Enable Object Bounding Box to highlight detected objects.

How do I enable Auto-Framing?

The Auto-Framing feature detects a moving object, then uses one lens to automatically zoom-in and follow across the 180° view.

Tap your camera's Device Settings icon.
Enable Auto-Framing.

How do I view events and recordings?

Tap the Events tab.
Select your camera.
Tap an event to view.

For more detailed instructions on navigating through events, refer to Lorex App - View Events & Timeline.

Timeline:

From Live View, tap Timeline to browse past events.

How do I change the viewing resolution?

Start Live View.
Tap the SD icon.
Choose: Auto, SD, 1080p, 2K, or 4K.

How do I optimize the video quality?

Tap your camera's Device Settings icon .
Go to Video Settings.
Enable HDR for better contrast and clarity.

How do I enable Privacy Mode?

Privacy Mode stops all recording.

Enable it from:

Devices screen: Tap the Privacy Mode icon in the bottom-right corner of the device tile.

Live View: Tap the Privacy Mode button .

Device Settings: Enable or (disable) Privacy Mode.

How do I enable audio recording?

Recording audio may be restricted in some areas. Be sure to check local laws before enabling this feature.

Tap your camera's Device Settings icon.
EnableAudio Recording.

How do I add shared users?

Tap your camera to open Live View.
Tap the Shared Users button.
(Alternatively, access this feature from Device Settings.)
Tap Add Shared User.
Enter the user's email address, set permissions, and tap Confirm.