This article answers frequently asked questions about the IC501 2K Indoor Wi-Fi Camera.

Setup Settings:

How do I reset my camera?

1. Launch the Lorex Connect App.
2. Tap on your camera's thumbnail.
3. Tap Pan & Tilt.
   
4. Use the up/down arrows to tilt your camera straight up.
   
5. Hold down the Reset button until you hear an audio prompt.

How can I optimize the placement of my camera?

Here are some strategic camera placement tips to ensure optimal coverage.

• Entry Points: Install your cameras near entry points such as doors, if you want to see who is entering and exiting. 

• Avoid Obstructions: Identify critical viewpoints that offer a clear line of sight. Avoid obstacles within your home that could obstruct your camera's view. 

• Consider Lighting Conditions: Be mindful of lighting conditions, ensuring your camera is not pointing directly into bright light sources. Position your camera to take advantage of natural or existing lighting for optimal image quality.

• Camera Height: Install your cameras at an optimal height to deter tampering by children and pets while providing a clear view.

• Camera Tilt and Angle: Tilt your camera slightly downward to capture facial features and minimize the risk of glare. Experiment with different angles to find the best view.

• Compliance with Laws: Be aware of privacy laws and regulations related to surveillance cameras in your region. Avoid pointing your cameras directly into neighboring properties.

How do I install my camera?

Follow the instructions for step-by-step guidance.

How can I troubleshoot connectivity issues?

Refer to the troubleshooting article for guidance on resolving common connectivity issues. Check cable connections and network settings.

How do I replace/Insert an SD card?

1. Launch the Lorex Connect App.
2. Tap on your camera's thumbnail.
3. Tap Pan & Tilt.
   
4. Use the up/down arrows to tilt your camera straight up.
   
5. Insert your SD card in the slot and push until it clicks, or push on the SD card and let it pop out before removing gently. Refer to the article "Compatible SD Cards and Storage Sizes" for more information.

App Settings:

How do I adjust the angle of my camera?

1. Launch the Lorex Connect App.
2. Tap on your camera's thumbnail.
3. Tap Pan & Tilt.
   
4. Use the arrows to tilt your camera.
   

How do I make a call from my camera?

On the front at the bottom of your camera, press the call button. You should immediately hear the ringing music.

How do I answer a call?

1. When someone places a call from your camera you will receive the following notification:
   
2. Tap the notification and tap the green call button in the app.
   
3. If you don't have time you can send a quick response by pressing Respond.
   

How do I change my Video Settings and Camera Angle?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
3. Tap Video Settings.
   
4. Choose which camera to adjust. You can now configure Video Resolution, Colour Night Vision, High Dynamic Range (HDR), Noise Reduction, Display Lorex Watermark, and Display Timestamp.
   
5. Tap Camera Orientation, you can decide if the camera angle should be right-side-up or up-side-down and tap Save to confirm.
   

How do I change my camera names?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
   
3. Tap Device Info, you can now configure Device Name, Fixed Lens Name, and Pan-tilt Lens Name.
   

How do I configure Light Settings?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
3. Tap Device Settings.
   
4. Tap Light Settings and choose Light Activation or Light Schedule.
   
5. For Light Activation, select if lights will be activated on all motion, person, and/or vehicle motion. Then select Detection Sensitivity, Light Brightness, Light Mode (flashing or solid), and Light Duration, before tapping Save.
6. For Light Schedule, tap + add a schedule.
   
7. Configure Action, Fade Duration, what days you would like the schedule to occur on, as well as the Time. Then tap Continue.

How do I configure Alerts?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
3. Tap Device Settings.
4. Tap Alerts.
   
5. Configure what times of day you would like to be alerted within.
   

How do I configure Audio Settings?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
3. Tap Device Settings.
4. Tap Audio Settings.
   
5. Configure Speaker volume, Microphone sensitivity, and enable or disable Audio recording. Lastly, tap Save to confirm your choices.

How do I configure Siren Settings?

1. Launch the Lorex Connect App.
2. Tap the ... in the top right corner of your camera's thumbnail.
3. Tap Device Settings.
4. Tap Siren Settings.
   
5. Configure the Siren Volume, and select a Siren tone. Then tap Save to confirm,
   

As a device owner: How do I share and manage devices?

1. Open the camera settings: In the Lorex Connect app, tapSettings on your camera’s image preview, then tap Share device.
2. Set permissions: Choose which features the shared user can access:
   • Live View (always on – cannot be disabled)
   • Playback
   • Talk
   • Events
   • PTZ (only for cameras that can pan or tilt)
3. Tap Next when finished.
4. Enter the user’s email: Type the email linked to their Lorex Connect app account. Then tap Send and Confirm.
5. Notification sent: The invited user will get an app notification and an email to accept the share.

Manage Shared Users

• Go to App Settings > Shared user > Share a device.
• Use the tabs:
  • Shared device: Shows who you’ve shared with and the devices they can access.
  • Accepted device: Shows devices that others have shared with you.
• Edit permissions: Tap a shared user, choose the device, then tap Edit permissions. Adjust and tap Save.
• Rename shared users: Tap their name, update it, then tap the Save icon.
• Remove a shared user: From the Shared device tab, tap Delete, select users (or Select all), then confirm deletion.
• Quick share: You can also share directly from a specific camera by tapping Settings > Share device.

As a shared user: How do I accept and use shared devices?

1. Create an account: You must have a Lorex Connect app account. If not, download the app and follow the setup steps in Getting Started & Home.
2. Receive an invite: The device owner will share access using your account email. You’ll get an app notification when invited.
3. Accept the shared device: Tap the notification or go to App settings > Shared users > Share a device > Accepted device.
4. Tap Unaccepted device, select the device, then tap Accept. The shared camera will now appear under Accepted device and on your Home screen.
5. Access and control your shared camera: Once accepted, you can use the camera based on the permissions granted by the device owner:
   • If you have View only access, you can tap the camera on your Home screen to watch Live View.
   • If you have additional permissions (like Playback, Talk, Events or PTZ), you can also review recordings, speak through the camera, review alerts, or control movement directly in the app.

Manage or Remove Shared Devices

• From the Accepted device tab, tap a shared camera, rename the device owner or tap Delete at the bottom to remove it from your account.

General Settings:

What is the weight of my camera?

0.67 lb / 0.305 kg

Is there a mobile app for remote monitoring, and is it compatible with both iOS and Android?

Yes, Lorex cameras enable remote access and monitoring via the Lorex Connect app, which is accessible on both iOS and Android.

What is the operating temperature?

14 °F ~ 113 °F / -10 °C ~ 45°C

What is the camera's viewing angle?

• 88º Diagonal
• 74º Horizontal
• 40º Vertical

Does my camera have a built-in microphone for audio recording?

Yes.

What storage does my camera offer?

1. Built-in Storage: A microSD card can be inserted for independent recording. Data can be accessed through your camera using a web browser but will not be uploaded to the NVR or to the cloud for mobile app viewing.

2. Cloud Storage: The primary storage solution is Lorex Cloud storage. The Lorex Cloud storage serves as a centralized hub for managing and storing video data from multiple cameras. Lorex Cloud storage is included in a Lorex Cloud subscription.

What are the compatible SD cards?

Refer to the article "Compatible SD Cards and Storage Sizes" for more information.