N831 Series - 4K Wired Network Video Recorder: Frequently Asked Questions (FA

Modified on Thu, Oct 23 at 4:30 PM

The following FAQ answers many of the general questions about the N831 Series - 4K Wired Network Video Recorder.

For additional support, check out the Instruction Manual (download from the support page), the troubleshooting, or the password recovery instructions.

TABLE OF CONTENTS

Setup Questions
App Usage
- How do I add the NVR to the Lorex Connect app?
- How do I navigate the Lorex Connect App?
General Questions

Setup Questions

Where can I find the NVR's instruction manual?

You can download the NVR's instruction manual here on the N831 Support Page. This manual provides step-by-step instructions for:

Initial system setup and configuration
Enabling and customizing motion detection alerts
Adding and managing user accounts
Accessing and using playback features
Recovering your password
Configuring advanced settings and troubleshooting

Visit the support page to access the full guide and ensure you get the most out of your N831 NVR system.

How do I turn my NVR on or off?

While your NVR is plugged in, toggle the power switch on the back of the NVR to turn it on and off.

What if I've forgotten the NVR's Password?

Use the Password Recovery feature to reset the password, refer to the Password Recovery instructions.

How do I reset the NVR to its default settings?

To reset the NVR to default settings:

Right-click on the live view screen to access the Main Menu.
Select Configuration.
Go to the System tab at the top.
Choose Maintenance from the left-hand menu.
Go to the Load Default tab at the top.
Select Factory Default.

Resets all settings, including the network settings and admin password, to their original factory defaults.
After selecting this option, you will also need to enter your password to confirm the reset.

How do I backup recordings?

Plug a USB hard disk drive into the NVR's USB port. A backup prompt will automatically appear on the screen.
Select the video format:

MP4 Format: Choose this if you want a universally compatible video file that can be played on most devices.
Lorex File Format: Choose this if you plan to use Lorex Player 11 for playback. (If selected, Lorex Player 11 will automatically be installed in the folder.)

Select a folder to store your recordings and click OK to confirm.

Backup prompt

Note: Ensure your USB drive has enough free storage space before starting the backup.

App Usage

How do I add the NVR to the Lorex Connect app?

Note: Ensure a high-speed Internet connection with at least 6 Mbps upload speed per 4K channel and 24 Mbps for the entire system.

Download the Lorex Connect app in the App Store or Google Play.
Open the app, Create an account or Log in.
Tap + Add device and select Recorder.
Set a password for your NVR.
Set up security questions for your device—recommended to help recover your password if forgotten.
Give your NVR a name.

How do I navigate the Lorex Connect App?

For more information on the Lorex Connect app, refer to the following articles:

General Questions

What cameras are compatible with my recorder?

To find a list of Lorex cameras that are compatible, refer to your recorder's Product Compatibility Chart.

What is the maximum hard drive storage space?

HDD Bay: 1 Bay
Maximum HDD Capacity: Up to 10 TB

How do I connect my IP Wired Camera to my recorder?

Lorex IP Wired Cameras utilize Power over Ethernet (PoE) to transmit both data and power through a single Ethernet cable. Connect your camera to your NVR either by directly linking it to the NVR's PoE Camera Inputs or by using a PoE switch (switch not included).

You have the option to purchase a 4K CAT5e Cable for IP Cameras.

Can I connect my IP Wired Camera to my recorder using a PoE Switch?

Note: This recorder comes with 8 PoE ports to connect the cameras directly. A PoE switch is only required to add more than 8 cameras to this recorder.

Yes, you can connect your camera to your recorder using a PoE switch (switch not included). By employing Power over Ethernet (PoE) technology, the PoE switch facilitates the transmission of both data and power over a single Ethernet cable. Connect your camera to the PoE switch, and then connect the switch to your recorder.

You have the option to purchase a Lorex 8-Port ePoE Switch, or review the recorder's Product Compatibility Chart for a list of PoE switches that are compatible and available for purchase.

How do I access my recorder from my computer?

Connect your recorder to your network using an Ethernet cable.
Find your recorder's IP address on the Info screen.
Launch your web browser (e.g., Chrome, Firefox, Edge).
Type your recorder's IP address in the browser's address bar and press Enter.
Enter your admin username and password on the recorder's login page.